The Waldorf Astoria hotel is synonymous with luxury and New York high society. In this entertaining hour, inside one busy day, viewers will go on a first -time-ever "back of the house" journey into the heart of this mammoth 1,400 hundred room hotel. We meet the people who make that promise of luxury a reality - from the showmanship of the doormen to the maintenance men at the ready with toilet plungers.

We follow Scott Woldman, the Waldorf's own wedding planner, who holds the hands of brides and keeps the grooms sober until the big event, as he prepares for a big society wedding.

We follow the banquet chefs, Josh and Robert, as they prepare for the 300 hungry wedding guests who all want their fillet mignon cooked a different way.

Nick the troubleshooter spends his day dealing with problems large and small throughout the hotel. And the cast of characters also includes the unflappable concierge Michael, who books restaurants and theater tickets, prepares for Senator Hillary Clinton's arrival and runs errands for "It girl" Nicky Hilton - a permanent resident of the hotel.

And Ray, always with a smile, is the first to greet the hundreds of visitors who visit the bustling Waldorf Astoria Hotel every day.